Does standing mean outstanding customer service?

Hello Readers,

How are you doing? I’m doing fine but not quite so due to some of my observations which I wish to share with you. I find that in most of retail supermarkets, the employees remain standing for almost the whole day while giving the customer service. I really find this practice ergonomically incorrect, and I don’t see why employees should be paid for carrying their weights which take a huge amount of biological energy that could have been used for productive work elsewhere.

Let’s answer a few questions honestly:

Does this practice not affect the stamina and alacrity of staff?

Don’t we see them giving us a tired look while trying to say hello with a smile?

Should we expect that smile despite what we are doing to make them stand the whole day with about 50 to 80 kgs of weights on a pair of columns?

I don’t know about what my readers think, but I feel sympathetic to the point that I feel like replacing one of them for a few moments…as a reliever…as a fellow human being.

However, it’s really nice to see that some organizations like Pak n’ Save have taken a lead among the supermarkets to allow their employees to remain seated while discharging their duties. I consider this a very smart move on part of employers…it has also changed the quality of smile.....thank you Pak n Save!!!

Another move from this organization is passing the job of packing the stuff in shopping bags to the users, which is quite in line with what the CRM principle says……enable end users to do part of your job….that is what most of the e-organizations do through their websites. For example, we book our tickets through Air-New Zealand website….a job which used to be done by Air-NZ Staff…..what a way to save time & cost that could be easily passed to consumers.

Readers, say what you feel….you don’t have to take what I say lying down. I will absorb your opinions sportingly..